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Managing Campaigns

Home > English > Managing Campaigns > Bulk Actions > How To Articles: Bulk Actions > Adding or Editing Objects Across Multiple Clients

Adding or Editing Objects Across Multiple Clients

Introduction

If you work across multiple platform client accounts, it is possible to submit a single bulk sheet file and use it to edit objects in different clients. Objects may include keywords, creatives, groups and so on. 

All Clients Activity Log

When working across multiple clients, you might find it useful to view the All Clients Activity Log to see exactly what happened in each client included in the upload. More details can be found in our Help article.

Supported file types

Files can be either tab or comma delimited and saved in either Unicode text (.txt) or .csv format. It's also possible to compress a large single file in .zip format to reduce file transfer time.

Please note that Excel corrupts non-standard / double-byte characters, e.g. ê, Ä, ß, á, Ñ, ®, あ, ル, ض, etc. when saving as CSV or Text (Tab delimited) format. However, saving as a Unicode Text in Excel will preserve all special characters in the bulk upload file.

File column layout requirements

The structure of the files should be the same format as when using the Bulk Tool for each object in the application. However, it is mandatory that the file includes the client column, populated with the client name for each row.

The same logic also applies in that if you do not include certain optional columns when creating new objects, default values will be inserted. See Using Blank Rows, Blank Columns and Default Values in Bulk Sheets for more information.

How to upload a multi-client file via FTP

Follow the steps detailed in this Help article, but prefix the filename with multiClient_.

For example: multiClient_keywordAuto_FILENAME.txt

How to upload a multi-client file in the platform

Once you have created a multi-client file, take the following actions:
 

  1. Go to the Activity Log for one of the client accounts.
     
  2. Click on Multi-Client on the left side, which will take you to the Bulk add/edit multi-client settings page.
     
  3. Select the file type, e.g. Groups.
     
  4. Upload the file.
     
  5. Select a Post to publisher option.
     
  6. Submit the file.

Output Summary File

Once submitted, a summary file will be generated in the Activity Log. This summary file includes a count of the rows submitted per client and a result, which will be either:

  • Success: client match found
    Rows will be submitted to the client account for processing as normal.
  • Failed: client not found
    Most likely caused by a spelling mistake (column is case-sensitive) with the client name entered in the upload file. Resolution would be to resubmit these rows with the name corrected or as a single client upload directly into the affected client account.
  • Failed: User does not have WRITE access to this client
    You are only able to submit changes to client accounts you have write access to. To change these settings, have an Admin user to update your user account (Admin > Users > Edit).

Successful rows will be processed each of the individual client accounts. These files will be named <filetype>_<filename>_fromMulti_<TrackerID>.txt. For example keywordauto_FILENAME_20130416_fromMulti_123abc4321.txt

Notes

  • Warning: It is strongly recommended that Multi-client files are only used when the clients have the same locale and setup, including things such as dimensions, conversion types and URL Builder settings.
  • If the column headers contain currency symbols that are different to the currency settings of the client you are uploading to, headers can be edited before uploading, e.g (Search Bid $ would change to Search Bid).
  • If the bulk file is created from a X-client/All clients report, remember to remove the Currency column.
  • The Client column is case-sensitive and needs to match exactly the client name in the Platform.

 

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