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Managing Campaigns

Home > English > Managing Campaigns > Bulk Actions > Troubleshooting Articles: Bulk Actions > Buttons Disappear on Bulk Upload Page

Buttons Disappear on Bulk Upload Page

What is the issue?

When using the Platform’s bulk upload feature to upload changes in via bulksheet, you may notice that one or more of the buttons (such as Upload) does not appear.

This can occur on any of the bulk upload pages.

What causes the issue?

This issue seems to be present only in the Firefox web browser and is a rare problem. You can try any of the steps below to resolve it.

How to fix the issue

You can try any of the following suggestions to restore the bulk upload buttons:
 

  1. Use the browser’s menu to reset its default settings.
     
  2. Re-install the Java plugin.
     
  3. Re-install the Flash plugin.
     
  4. Clear cookies and restart the browser.

Note: If you are still experiencing this issue after following the above steps, please download the most recent version of Flash here, https://get.adobe.com/flashplayer/ , and then go through the steps above again.

If you still cannot see the buttons on the bulk upload page, please contact our Support department.

 

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