What is the issue?

You may notice that when you open the Last Hour/Last 24 Hours report when using Platform tracking, you actually see a blank file with the following error message:

This report is accessible by clicking the Admin link in the upper-right, navigating to the Revenue sub-tab and clicking Revenue Tracking from the left-hand menu.

What causes the issue?

This is a known issue for clients using the latest version of the Platform tracking pixel.

How to fix the issue

Our internal technical team is currently working on this issue and hope to have the feature provide the required information in the near future. If you would like to see this data, we can pull this report on your behalf. Please contact our Support Services department if you would like us to do this.