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Revenue and Conversion Tracking

Home > English > Revenue and Conversion Tracking > Revenue Upload > Troubleshooting Articles: Revenue Upload > “[ERROR_GENERIC, [Error Source 'XXX' exists but is a directory], en_US] where [integer Here]”

“[ERROR_GENERIC, [Error Source 'XXX' exists but is a directory], en_US] where [integer Here]”

What is the issue?

You may notice a failed Activity Log job which, when clicking into the relevant Activity ID, returns the following error message (or a variant thereof):

[Error: ERROR_GENERIC, [Error: Source '/var/marin/upload/emailStore/[Integer Here]' exists but is a directory], en_US] where [integer Here]

What causes the issue?

This issue is usually caused by a corrupted revenue file being upload to the Platform. In order to confirm this, simple download a revenue file for a previous day (where the job was successful) from the Activity Log and compare it to your failed job.

How to fix the issue

If you notice that your failed revenue file has errors or has become corrupted compared to successful files, please fix these errors then replace the corrected file in the usual location to be re-uploaded. Please also alert our Support Services team to ensure this process runs smoothly.




 

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