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Home > English > Search Publishers > Google > Troubleshooting Articles: Google > "Failed to do Client Auth with Gaia Server." (Google only)

"Failed to do Client Auth with Gaia Server." (Google only)

What is the issue?

When working in the Platform, you may come across the following error message or a variant thereof:

 

Error: GOOGLE, , Failed to do client auth with Gaia server. Response code = 403 response body =Error=BadAuthentication, en_US

What causes the issue

Google sometimes requests additional authentication when trying to access an account. This is their standard security protocol and will occur occasionally on all accounts.

How to fix the issue

You can usually fix this problem by simply retrying the request after a few minutes. If you encounter the same error again, please submit a ticket to our Support department.

 

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