Your ads are not being delivered to prospective customers, meaning your campaigns may not be actively spending, nor are they actively bringing in customers. You can learn more about the possible causes of this issue below.
If there are ads that are not serving, this could be an indication of a variety of root causes. Follow the troubleshooting steps below to determine the cause.
Confirm that the ads have been approved by Facebook.
Navigate to the ad level. In the Delivery Status column, you will see a 'No Entry' sign instead of the sync icon if the ad has not been approved. Hover over this icon to see a precise reason why the ad was disapproved by Facebook.
If this is a Dynamic Ad campaign, check that the product feed and product set have not been deleted
If the post or ad contains a tag, confirm the entity that was tagged has accepted it. If the tag was not accepted, this will explain why an ad -- including an ad created by the Message Booster -- is not delivering.