How can we help you?
How can we help you?
When receiving an Error – To be resent status in the Activity Log after bulk add/edits, one possible reason could be due to a Parent in an Invalid State. Clicking on the Activity Log ID number (not the 'File') will show an error message similar to those shown below:
This error occurs because the parent campaign and/or group is in Editing or Sync Error status, and will need to be synced with the publisher before any child object can be edited or created.
1. From the Activity Log, go backwards from a keyword or creative that is in an Error - To Be Resent status to its parent group or campaign. Most likely you will notice the group and/or campaign is in editing or sync error status. Also every group/campaign with a editing or sync error can be filtered under the Groups or Campaigns status drop down to show objects Editing or with Sync Error (items in editing status are represented by a pencil mark while items with sync errors are represented with a red triangle).
2. Clicking on the Sync Error icon ('red triangle') or the Edit icon ('pencil' icon) will take you to the Activity Log description where that object was being originally edited (this is the same page you will land on when clicking on ID number from the Activity Log). Here you can view the Comments box for any errors and the Status field.
If the Status is Paused like the image below, then this item is currently in Held status and will need to be posted before uploading any additional keywords or creatives. This can be done by copying the Activity Detail Operation number (shown below) and filtering for this in the ID column of the Activity Log.
Another option would be to view every Held item in the Activity Log by using the Activity Status filter (shown below).
Note: If the status is an Error, you will need to resolve that error first before the keywords/creatives can be synced. Please search our Help section for more information regarding your particular error.
3. If you do not have any operations in Held status in the Activity Log, go back to step 1 to select the Groups or Campaigns you are attempting to upload to and click on the Pause or Resume button (shown below) depending if you want those objects to be in Paused or Active status.
This will push changes to the publisher and enable synchronization. Once these items have successfully processed in the Activity Log, go ahead and click each Error- To be resent upload and select Post Now.
Once a Parent is in an invalid state and the Activity Log has been fixed, the following is expected behavior for the job: