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Home > English > Your Marin Account > Syncing > Troubleshooting Articles: Syncing > Campaigns Have 'Deleted' Status Despite Being Active in AdWords

Campaigns Have 'Deleted' Status Despite Being Active in AdWords

What is the issue?

When looking at your campaigns within the main Campaigns tab, you may see that one or more of them has a status of Deleted, despite those campaigns being listed as Active within the AdWords publisher interface. 

What causes the issue?

There are two reasons why you may see this status.

  1. There is a very small chance that, during an account synchronization operation, the affected campaigns were identified as being deleted, when in fact they were not. This is a rare occurrence, and can be easily fixed by following the process outlined below.
  2. A campaign was deleted in Adwords. A campaign with the same name was then created in AdWords.

    A hard sync was performed within the Platform and since the application does not allow duplicate campaign names, the now deleted campaign was updated to Deleted in the Platform, and the now Active campaign was not pulled in.

How to fix the issue

Option 1

Once you have verified that the campaigns are active within AdWords, you can follow these steps to re-synchronize the individual campaigns:

  1. Go to the main Channels tab.
  2. Click on Manage Accounts.
  3. On the left-hand side, click on the account of the affected campaign.
  4. Click on the Campaigns tab on the right side.
  5. Scroll down to the list of your campaigns, select the affected campaigns, then click Synchronize. This should solve the problem, and the campaigns should be listed as Active once the job is processed.

Note: If the above does not solve your issue, you could try performing a Manual Sync for your publisher account (rather than just the campaigns) by following the steps outlined in our Support Center article. ​

Option 2

To verify whether the campaign was deleted within AdWords:

  1. Compare the Pub ID of the deleted campaign in Marin with the Active Campaign ID in AdWords.

  • If they match, please contact our Support Services team who will be able to assist you further.
  • If they do not match, make a small change to the campaign name so the value is unique. The Active campaign should appear in the Manage Accounts page and can now be linked to the Platform.

Note: It is best practices to create and manage all objects and status updates within Platform to ensure proper functionality and data monitoring within your accounts. 

 
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