How can we help you?
You may notice that some of your objects (keywords, creatives, groups or campaigns) become 'stuck' with a particular Operation Status.
If this is happening, you may see one of the following:
All of these possibilities can be resolved using the steps listed in the How To Fix The Issue section below.
This problem can occur for a number of reasons. For example, you could correct an issue with a particular object, but have the status message not disappear. This is usually due to a syncing problem, and can be fixed by re-syncing the objects as outlined below.
We will use the example of keywords stuck in the Sync Error status, but the following can be adapted for any object:
These steps will generally resolve sync errors for keywords as well as objects at other levels (campaigns, groups, etc.).
Note: If you are trying to re-sync duplicate objects (e.g. you have multiple copies of the same keyword showing Sync Error or Editing status), this process will only fix one set of duplicates at a time. If you have a large number of duplicate objects that need to be re-synced, contact our Support team for assistance.