After editing Report Templates, newly added columns may disappear.
What Causes The Issue?
This is a known issue with the platform. Our engineers are aware of it and we will endeavor to fix the problem in a future release.
In the meantime you can use the workaround below to resolve the issue.
How To Fix The Issue
Please make sure you are viewing the grid in the same setting as you were when you created the report (Date of Click or Date of Conversion - this is especially important if you have conversion type columns in your report which only report in Date of Click or Date of Conversion).
- Go to the Reports link in the upper right, then click the report template in question.
- Ignore the preview section and click the Edit button (‘pencil’ icon).
- Choose your columns again.
- Save your changes.
- Rerun the report.
If following the steps above does not resolve this issue, please contact your help center representative for further assistance.
