How can we help you?
You may find that the number of conversions in the Platform is lower than expected. This error can occur due to various reasons. To troubleshoot, you will need to rely on the results column of the revenue file.
For more information please see our help article here.
Note: A guide to understanding the Status column in uploaded revenue files can be found in this Help article: A Guide to the 'Result' Column in Revenue Files.
If after reviewing these two articles, you are still unable to solve this issue, please reach out to our Support Services team for further assistance.
This problem can occur when objects, for which rows in the revenue upload file fail, i.e. Keywords or Creatives didn’t exist in our Platform at the time revenue for these items is uploaded. That means the revenue data is uploaded, but as some of the objects don't exist yet in the Platform, the data cannot get uploaded against them.
It is possible that an automated synchronization process already synced the affected items into our Platform after the revenue upload happened. If the items exist on the publisher, but are not available in our application yet, you can sync them in by performing a manual sync. Once the affected items exist within our Platform, you can upload data for the items for which the revenue couldn’t get uploaded initially . To do so, please simply follow the steps below: