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Revenue and Conversion Tracking

Home > English > Revenue and Conversion Tracking > Revenue Integrations > Troubleshooting Articles: Revenue Integrations > 403 Forbidden Error when using Platform Tracking

403 Forbidden Error when using Platform Tracking

What is the issue?

When using the Platform tracking pixel for your revenue tracking, you may encounter a 403 forbidden error in your browser when it tries to connect to the tracker and download the pixel. This is most likely to occur when testing a site within a test environment or proxy server.

What causes the issue?

This issue can be caused by a number of different things, however most commonly it is due to the use of a proxy server. The 403 forbidden error code may also be displayed if you have directory browsing disabled on your web server. Additionally, user permissions can occasionally cause the 403 error.

How to fix the issue

Depending on the cause, there are different solutions, however all of them involve contacting your network administrator to perform one of the following:

  • Attempt to connect over a network which is not using a proxy.
  • Enable directory browsing on your web server.
  • Ensure that the relevant uses have the correct permissions to view the page.
  • Clear the browser’s cache and cookies, as these can sometimes cause errors such as 403 forbidden.
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