Welcome!
Welcome to the Marin Software Support Center. We're glad you're here. Here's what you can look forward to:
  • Real-time search so you can find what you need faster than ever.
  • Easy-to-follow video guides for our most popular articles.
  • Interactive simulations and Live Screenshots to make learning easy.
  • Regular content updates to ensure every word you read is accurate and up-to-date.

Revenue and Conversion Tracking

Home > English > Revenue and Conversion Tracking > Revenue Integrations > Troubleshooting Articles: Revenue Integrations > Marin Tracker - Incomplete Conversion Data Troubleshooting

Marin Tracker - Incomplete Conversion Data Troubleshooting

Introduction

There are several issues that you may encounter when using the Platform tracking pixel (Tracker) as your revenue integration. It is not always immediately clear exactly what is the cause of the problem, and sometimes there can even be multiple causes. This article has been written to help you identify potential issues and solve them.

Potential issues with platform tracking

Like any other revenue integration, there are many different symptoms that can occur when using Platform tracking. The most common of these are:

  • Missing conversions (or none at all).
  • More conversions than expected.
  • Fewer conversions than expected.

Other problems may also occur, however the symptoms are almost always caused by one of a handful of core problems, as we’ll explore below.

Causes of platform tracking issues

When you have issues with conversion tracking and are using the Platform tracking pixel, the cause of the problem is usually:

  1. Incorrectly tagged URLs (include errors in tracking parameters).
  2. A problem with the deployment of the tracking code snippet.
  3. Incorrectly set up conversion types.

How to troubleshoot platform tracking issues

You will need to carry out different steps depending on the particular symptom that you’re seeing in the Platform. It’s a good idea to go through each of these guides to ensure that you’ve tried everything before contacting our Support Team.

Check parameters for any mistakes

Your tracking parameters need to be set up correctly and accurately in order for your conversions to be tracked and attributed in the right way. To double-check these, follow these steps:

  1. Click the Admin link in the upper right.
  2. Click the Revenue sub-tab.
  3. Choose the Tracking IDs option from the left menu.
  4. Use the sub-tabs to inspect each of your parameters and their start and stop values. For example, a common keyword ID would be mkwid. Note that the start field should not contain any characters (like the ‘equals’ sign) other than the parameter.
  5. Make use of the Try out a URL box at the bottom to check that your parameters are inserted correctly.

Check your tracking code snippet deployment

If the tracking code is not inserted into your website pages correctly, conversions may not be tracked. For information about how to view and how to check the correct placement of your code snippet, please read our Help article How to View the Tracking Pixel Code Snippet.

Check your conversion types

If your conversion types are incorrectly set up, you may encounter issues with the attribution of conversions. For more information about how to set up conversion types in the Platform, please read our Help article on Setting Up Conversion Types.

Check that your destination URLs have tracking parameters inserted

You can use grid filters to detect any destination URLs that do not have tracking parameters inserted. Just follow these steps:

  1. Go to the main Keywords or Creatives tab.
  2. Use the View Builder to bring the Destination URL column into the grid.
  3. Click the 'filter' icon at the top of the Destination URL column and add a filter for Doesn't contain mkwid. If any rows appear with this filter, you'll know that they need tracking inserted. For additional peace of mind, you can also take your URLs and paste them into the Try out a URL box as explained above.

Important notes:

  • If you are using keyword-level tracking or creative-level tracking, it may be expected that some rows do not have mkwid values.
  • Microsoft creative URLs should have {param1} as the URL.

Check the Activity Log for revenue file uploads

By clicking the Admin link in the upper right of the Platform, you can check whether or not Platform Tracker files have been loaded. If so, you can check these to ensure they look accurate and formatted correctly.

If you do find issues, you can search our Help section for more information on specific error messages.

Check that the conversion code does not contain the placeholder values of @ORDER-ID@ and @PRICE@

These @ values should really be dynamically populated values inserted server-side (instead of keeping the static @ placeholder value). Our system will de-duplicate conversions with the same orderId (ie. an order ID of: @ORDER-ID@). This could therefore explain why there is a lower conversion count loading into the Platform. If you don't need to utilize the orderId and price values in the conversion code, you can either:

  1. Remove the orderId line and price line completely.

    OR
     
  2. Leave the orderId line and price line in the code, but remove the values: @ORDER-ID@ and @PRICE@, in which the values would instead be two single quotes.

Check that sitelinks have the correct tracking on the URLs

If sitelink URLs are missing tracking parameters (i.e. {copy}), no conversions will be captured for that specific keyword/creative. To check the URLs have the tracking parameters, go to the Ad Extentions tab in the Platform or in the publisher.

The following article explains in more detail how to set up tracking for sitelinks: A Guide to Tracking Sitelink Conversions.

Last modified

Tags

Classifications

This page has no classifications.

 

wiki.page("Internal/Mindtouch_Launch_Sandbox/js.cookie.js")