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Revenue and Conversion Tracking

Home > English > Revenue and Conversion Tracking > Conversion Tracking > Troubleshooting Articles: Conversion Tracking > Platform Shows Total Conversions but not Individual Conversions

Platform Shows Total Conversions but not Individual Conversions

What is the issue?

When viewing data in the Platform, you may notice that certain objects (like groups and keywords) show conversions within their totals, but show zero conversions when viewing the actual conversion types. 

What causes the issue?

This problem is most commonly caused by having revenue and conversion publisher tracking enabled at the same time as using another revenue tracking integration (for example, DFA). In this case, you would notice conversions appearing in the totals but not in the individual conversion types.

How to fix the issue

To fix this problem, follow these steps:

  1. Go to the main Channels tab and use the checkboxes in the grid to select the relevant Publisher Client Account (PCA).
  2. Click the Edit button (‘pencil’ icon).
  3. Scroll down to the Publisher Revenue and Conversion Data section.
  4. From the drop-down box, select No Revenue or Conversion Data.
  5. Save your new settings.

Once this is done, you may need to contact our Support Services department in order to bring in historical data correctly. Bear in mind that this may lower your total number of conversions. 

Note: Support Services may be able to correct data within the grid however, in some instances it is not possible to recalculate totals accurately since two revenue sources and inaccurate data have been brought into the Platform.

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