There may be occasions when you change your credentials (your password, for example) for a particular publisher. In this case you will need to also update your credentials in the platform. We’ll explain how to do this below.
How To Change Publisher Credentials
Just follow these steps to update your credentials:
- Navigate to Publishers then click the Manage Accounts button.
- Select your account. If the account needs an updated password, you'll see an option to Update Password under the username/email.
Once you have updated your credentials, you may still see a red error message saying "Invalid username/password." This message will not disappear immediately, but it should resolve after the nightly sync has taken place. To learn more about this error, check out our documentation here.
- If you update your credentials within the publisher interface and not in the platform, you may encounter the error: Invalid username / password on account: XXXXX. Click here to update credentials. Following the process above should resolve this error. Read our help article for more information.