"There Was a Problem with the Upload. The Server Did Not Accept It" Error Message

When performing a bulk upload, you may come across the following error message:

There was a problem with the upload. The server did not accept it.

What Causes The Issue?

This error message can be displayed for a number of reasons. The most common reasons are:

  • The bulk upload file (bulk sheet) is too large.
  • Your connection speed is too slow and the upload times out.
  • The Firefox browser can sometimes cause this issue.

How To Fix The Issue

There are different fixes depending on the cause of the problem, as follows:

  • If your file is too large, we recommend splitting up the upload file into two separate files and do the bulk upload twice.
  • If the cause is connection speed, try it again once the internet connection environment improves.
  • If you think Firefox is the issue, please use another browser (such as Chrome) to complete the upload.

Additional Information

  • In the case that you are doing bulk Add/Edit for keywords, creatives, groups, campaigns, negative keywords, or placements, note that you can do these operations via FTP which could save you some time.

Written by Marin Software

Last published at: June 30th, 2023