What is the issue?

When bulk uploading keywords, you may encounter a situation whereby not every keyword is created or edited as expected.

Below we'll explore some causes and potential solutions. 

What causes the issue?

There can be many reasons but here are some common examples:
 

• You used some account names which do NOT exist in the Publishers tab
   
• You used some account names which do exist in the Publishers tab but have extra spaces, for example:
   
  • Account name in the Channels tab: PowPow - Sports - shoes (Single space is used)
  • Account name in the bulk sheet: PowPow  -  Sports  -  shoes (Double space is used)

How to fix the issue

Please make sure that account names in the Publishers tab and in the bulk sheet are identical.

If the above is not the case or you have more questions, please contact our Customer Support team to investigate further.