What is the issue?

When bulk uploading keywords, you may encounter a situation whereby not every keyword is created or edited in the Platform as expected.

Below we'll explore some causes and potential solutions 

What causes the issue?

There can be many reasons but here are some common examples:
 

• You use some account names which do NOT exist in the Channels tab
   
• You use some account names which do exist in the Channels tab but have 'extra' spaces, for example:
   
  • Account name in the Channels tab: PowPow - Sports - shoes (Single space is used)
  • Account name in the bulk sheet: PowPow - Sports - shoes (Double space is used)

How to fix the issue

Please make sure that account names in the Channels tab and in the bulk sheet are identical.

If the above is not the case or you have more questions, please contact our Support team, who will be happy to help investigate.