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Bidding and Optimization

Home > English > Bidding and Optimization > Settings & Troubleshooting > Deleted Folders Stuck as 'Unlinking' within the Bidding tab

Deleted Folders Stuck as 'Unlinking' within the Bidding tab

What is the issue?

When deleting folders from the platform, the process may take a long time or fail to complete altogether. These folders will appear as Unlinking within the grid in the Bidding tab indefinitely.

What causes the issue?

We have identified a platform issue which can, at times, prevent unlinking operations from completing.

Our Product team is actively working on the issue and we hope to have a fix soon.

Possible workarounds

Unfortunately, there are no possible workarounds that you can perform for this problem at this time.

If you encounter this issue, please contact our Support Services team who will be happy to help resolve the issue for you.

 

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