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Search marketers may utilize letters from other character sets, especially if marketing internationally. Character integrity is preserved in the application. However, there may be situations which warrant creating a report for download which includes text containing letters such as ä, ë, ï, ö, or ü. When opening the downloaded report in Excel, the foreign characters may be replaced be question marks.
To work around this, please follow these steps:
The file will now be opened with all original characters retained.
To save the document and retain character integrity, remember to perform as Save As command and save as type Unicode Text.