No matter how experienced you are with the Marin platforms, there may be times when you need to contact our Support team directly. In this article, we'll explain how to reach our support team anytime in a few simple steps.
We off four primary methods for communicating with our Customer Support team. These are:
We'll talk about each form of support in the corresponding sections below.
You can use our handy chat feature to speak to our Customer Support team directly. Chat support is currently available Monday through Friday from 8 a.m. to 6 p.m. Central (US) or Monday through Friday from 8 a.m. to 5 p.m. GMT (EMEA).
Chat support can be reached either directly from MarinOne or via the resolution center. We'll outline details for both below. To learn how to reach out team by chat, you can review the Chat From MarinOne section below or scroll to the Resolution Center section and choose the platform you're currently using (MarinOne, Marin Social, or Marin Support). From there, simply review the relevant details and get started chatting.
To reach our team by phone, please call 855-647-1617 (North America) or +44 0800 086 8004 (EMEA). Phone support is available Monday through Friday from 8 a.m. to 6 p.m. Central (US) or Monday through Friday from 8 a.m. to 5 p.m. GMT (EMEA).
Case support (or email support) is available anytime from our Resolution Center.
To learn how to file a case with our team, pick the section below that aligns with the platform you're currently using (MarinOne, Marin Social, or Marin Support) and review the relevant details.
The quickest and simplest way to reach our team is by chatting with them directly from MarinOne. Simply navigate to the Contact Us button ('support agent' icon) in the bottom-left and click the button to fill out a form and launch your chat session.
Live chat support is available Monday through Friday from 8 a.m. to 6 p.m. Central (US) or Monday through Friday from 8 a.m. to 5 p.m. GMT (EMEA). During offline hours, you can file a case with our team from the same location. They will reach out to you when our team is back online.
Note: Live chat support from within the platform is only available in MarinOne. It is not available from any other Marin platforms.
For all types of support except for email, you will need to access our Resolution Center.
Your method for reaching the Resolution Center will vary depending on which platform you're using or whether you've already clicked through to the support center. We'll outline each method below.
If you're reading this, you're already in the support center, so you're one step ahead of the game! You can access all of our support options in just a few clicks.
From any page in the support center, click Contact Us in the upper-right corner of the screen. From here, follow the instructions listed in the Resolution Center section of this article.
If for any reason you don't see the Contact Us button, this might mean you aren't currently logged into one of the Marin platforms and are instead viewing the support center as a public viewer, rather than a logged-in customer. Try navigating to your chosen Marin platform and follow the steps below to access support from that platform.
From here, follow the instructions listed in the Resolution Center section of this article.
There are two methods for reaching the customer support team from Marin Social:
We'll outline both of these options.
From here, follow the instructions listed in the Resolution Center section of this article.
Once you've clicked through from your chosen platform to the resolution center, the remaining steps are the same. Follow the steps below to reach our team by a variety of different methods.