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Home > English > Your Marin Account > Account Activation, Linking & Settings > Troubleshooting Articles: Account Activation, Linking & Settings > "Campaign is linked to another client. Unavailable for linking."

"Campaign is linked to another client. Unavailable for linking."

What is the issue?

You attempt to link campaigns into a client account, but run into the following error message:

"Campaign is linked to another client. Unavailable for linking."

What causes the issue?

  1. You are only allowed to link a campaign to one client account. If you attempt to link a campaign to multiple client accounts, you will encounter this error.
  2. There are two campaigns with the same name. So the duplicate campaign cannot sync with the Platform.

How to fix the issue

  1. Log into your client account and unlink the campaign. Once it has finished unlinking, you can link the campaign into a different client account.
  2. You can simply rename the campaign that has the duplicate name. 

If you cannot determine which client account the campaign is currently linked to, or renaming the campaign does not resolve the problem, please contact our Support Services team, who will be happy to help.

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