Having used the Platform's Linking Wizard to add accounts to the Platform, you may encounter the following issue in the alert bar at the top of the screen:
You will also see a 'red triangle' icon next to this account to alert you to the fact that there is a problem with the credentials.
There are a number of reasons this error message could appear, as follows:
A username and password for a specified publisher account has been changed but not yet updated in the platform.
There has been a problem communicating with a publisher’s API.
If the account credentials are incorrect, follow these steps:
Important note: Once you have updated the credentials, the alert bar may still remain for up to 24 hours. You can safely click 'x' to dismiss this bar, it will cease to appear following the next nightly sync. This is expected behavior.
There is a nightly job that automatically generates the alert for each client. For performance reasons, this is the only time the alerts are automatically generated/disabled. If the account credentials are updated during the day, the user should simply click the “x” to dismiss the alert. The alerts will go away once the nightly job runs. Until then, any user who accesses the affected the client will continue to see the alert and need to click “x”.
There are two possible answers here:
Some of the invalid accounts are Facebook. You will need to click the “Facebook” publisher filter to see these accounts. They do not show up automatically when the channels tab is loaded.
Another user has already fixed the password on some of the accounts. Because the alert is generated on a nightly basis, it is still indicating 3 accounts are invalid, which is the old number. The user should dismiss the alert and the next night the alert will be updated to correctly reflect the number of invalid accounts.
Updating account credentials does not automatically kick off a job to backfill your publisher data. Please file a Support ticket if you would like this data backfilled.
