When a new client account is created in the Platform (Admin > Clients > Add) the client account may not be immediately visible in the drop-down. First, try logging out of the Platform account and logging back in. If the new client account is still not visible it may be necessary to refresh the Client drop-down.
Users can manually refresh their client account list by following the below steps:
This refresh will only be localized to the account within which you executed the above steps.
When creating a new client account, if you did not grant yourself Read or Write access to the account, you will not be able to view it. Reach out to an Admin user in order to be granted Read or Write access. Admin users can be seen under Admin > Users and are designated by an asterisk (*).
This refresh can also be used when an existing account becomes inaccessible due to server migration or other reason. If you are still unable to see your account, please contact your Platform Representative or Support Services team who will be happy to help resolve the issue for you.