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Home > English > Your Marin Account > Grids, Tabs & Columns > Troubleshooting Articles: Grids, Tabs & Columns > Charts and Graphs are Not Loading on the Bidding Settings Page

Charts and Graphs are Not Loading on the Bidding Settings Page

What is the issue?

On the Bidding Settings page, you may notice that the charts and graphs are not loading.


Screen Shot 2017-09-14 at 09.54.30.png

What causes the issue?

The most common cause for the graphs and charts not loading are the Flash settings in your web browser. 

How to fix the issue

The best way to fix this issue and ensure the graphs and charts are visible is to double-check your browser's Flash settings and ensure they're up-to-date. To do this in Google Chrome, you can follow these steps:

  1. Open the Chrome browser.
  2. Paste the following link into your address bar, then press the Enter key: chrome://settings/content/flash 
  3. Finally, ensure the Ask first setting is toggled to the Off position.

    If you would prefer not to disable Ask first entirely, you can enable Flash specifically for our platform. To do this, click the Add button within the Allow section on the Flash page in Chrome, then add [*.]marinsoftware.com to grant Flash access to the platform. Note: If Chrome doesn't recognize the URL, you may need to manually type it in, rather than pasting it.

  4. Once you've followed these steps, simply fully close the browser, then log into the Marin platform again. The graphs and charts should now be visible again. 

Note: If you are still experiencing this issue after following the above steps, please download the most recent version of Flash here, https://get.adobe.com/flashplayer/ , and then go through the steps above again.



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