You may find that newly-added objects will not appear within the platform’s Grid. This issue tends to occur when your Grid view includes metric columns for these new objects.
This problem is caused by new objects that have zero metrics associated with them. When the columns for these metrics are included in a view and their value should be zero, the platform does not populate these objects. This is expected behavior.
The platform was designed this way for ease of use because most objects without data are either very old or brand new. If you do need to see objects without any data associated with them, you can simply follow the steps below.
A background sync is required in order for these objects to appear. This will be kicked off automatically over the day, and no additional action is required. If the new objects do not appear within 24 hours, please file a ticket with our Customer Support team.
To see your newly-added objects immediately, without waiting on Customer Support, you need to remove the relevant metrics columns from your view. To do this, follow these steps: